We're Here
for You

No matter where you are in your journey,
our team is here to help.

Talk to a Franklin American Mortgage Representative

800-295-1020

Questions regarding Payment or Account Information

866-510-8930

Support Hours: M-F 8:00 AM – 5:00 PM Central


Send Us a Message

Lending Partner Support

Correspondent Lending:
866-326-2677 ext 1990

Wholesale Technical Support:
877-562-6118 

Wholesale Lock Desk:
800-295-1020

 

  • Our Corporate Headquarters
    6100 Tower Circle
    Suite 600
    Franklin, TN 37067

    Toll Free Number: 800-295-1020
    Main Number: 615-778-1000

  • Texas Regional Operations Center
    5221 N. O'Connor Blvd.
    Suite 900
    Irving, TX 75039

    Toll Free Number: 877-496-1900
    Main Number: 214-496-1900
    Fax: 615-778-1068

  • California Regional Operations Center
    1401 Willow Pass Rd.
    Suite 400
    Concord, CA 94520

    Toll Free Number: 866-900-0556
    Main Number: 925-566-7400
    Fax: 925-930-9470

  • Massachusetts Regional Operations Center
    35 Village Rd.
    Suite 201
    Middleton, MA 01949

    Toll Free Number: 866-516-0340
    Main Number: 978-539-6160

  • Pennsylvania Regional Operations Center
    681 Andersen Dr.
    Suite 620
    Pittsburgh, PA 15220

    Main Number: 412-587-5454

  • Please include the following Mail Codes in delivery address to ensure accurate routing.
    Correspondent Closed Loans:
    MC: 1700-10
    Correspondent Underwriting File Delivery:
    MC: 1700-20
    Correspondent Final Documents Delivery:
    MC: 1700-30
    Correspondent Western Division Sales Group:
    MC: 1700-40
    Correspondent Collateral Delivery
    MC:1700-60


NOTICE OF ERROR (NOE) or REQUEST FOR INFORMATION (RFI)

If you believe there is an error in the origination or servicing of your mortgage loan, or if you need additional information regarding the origination or servicing of your mortgage loan, you must send a written request to:

FRANKLIN AMERICAN MORTGAGE COMPANY
ATTN: COMPLIANCE DEPARTMENT - COMPLAINTS
6100 TOWER CIRCLE
SUITE 600
FRANKLIN, TN 37067

Written communications must include your name, mailing address, loan number, and sufficient information to inform us of your Notice of Error or Request for Information.