Licensing and Notices
Citizens Bank
One Citizens Plaza
Providence, RI 02903
800-295-1020
Citizens Bank, N.A., a national banking association NMLS #433960.
NOTICE OF ERROR or REQUEST FOR INFORMATION
If you believe there is an error in the origination or servicing of your mortgage loan, or if you need additional information regarding the origination or servicing of your mortgage loan, you must send a written request to:
FRANKLIN AMERICAN MORTGAGE COMPANY
ATTN: COMPLIANCE DEPARTMENT – COMPLAINTS
6100 TOWER CIRCLE
SUITE 600
FRANKLIN, TN 37067
Written communications must include your name, mailing address, loan number and sufficient information to inform us of your Notice of Error or Request for Information.