Online Consumer Privacy Policy Statement Franklin American Mortgage Company

We respect each customer's right to privacy and take necessary precautions to ensure the safety of your personal information. 

We have always recognized that protecting each person's right to privacy is fundamental to the quality of customer relationships. Given the rapid pace of technological advancement in our society, the need to protect personal privacy has become even more important. 

To let customers know the high priority we place on protecting privacy, we want you to be aware of what we do when collecting, maintaining, using and safeguarding information about your relationship with us, whether collected electronically or otherwise. They include:

  • Recognizing and respecting each customer's expectation that privacy be protected.
  • Collecting and using only that information about our customer's needed for legitimate business purposes.
  • Striving to maintain information about our customers that is both accurate and complete.
  • Limiting access to information about our customers to those authorized individuals who have a legitimate need to know.
  • Maintaining security measures that guard access to and disclosure of information about our customers.
  • Not disclosing information about accounts or transactions to outside parties unless there is an appropriate legal or business justification.
  • Requiring outside parties who process information about our customers to follow our rules related to Privacy.
Privacy Policy Disclosure

What Does Franklin American Mortgage Company (FAMC) Do With Your Personal Information? 


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • account balances and payment history
  • credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons FAMC chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does FAMC share? Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes — to offer our products and services to you Yes No
For joint marketing with other financial companies No We don't share
For our affiliates’ everyday business purposes — information about your transactions and experiences No We don't share
For our affiliates’ everyday business purposes — information about your creditworthiness No We don't share
For our affiliates to market to you No We don't share
For non-affiliates to market to you Yes Yes

To Limit Our Sharing
Call 1-800-295-1020 and inform our representative of your choice

Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.


Call 800.295.1020 or go to

What we do
How does FAMC protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does FAMC collect my personal information?

We collect your personal information, for example, when you

  • apply for a loan or give us your income information
  • provide employment information or give us your employment history
  • provide your mortgage information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.


Companies related by common ownership or control. They can be financial and non-financial companies.

  • FAMC has no affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies, such as mortgage companies and lender partners.

  • Non-affiliates we share with can include financial service providers, such as mortgage brokers and insurance agents; non-financial companies, such as title and escrow companies and appraisal companies; and nonprofit organizations.
Joint marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • FAMC doesn’t jointly market.