We're Here
for You

No matter where you are in your journey,
our team is here to help.

Talk to a Franklin American Mortgage Representative

800-295-1020

Questions regarding Payment or Account Information

800-234-6002

Support Hours: M-F 8:00 AM – 5:00 PM Central

Lending Partner Support

Correspondent Lending:
866-326-2677 ext 1985

Find a Correspondent Regional Account Manager

Wholesale Technical Support:
877-562-6118 

Wholesale Lock Desk:
800-295-1020

 

Our Offices


  • Franklin Regional Operations Center
    6100 Tower Circle
    Suite 600
    Franklin, TN 37067

    Toll Free Number: 800-295-1020
    Main Number: 615-778-1000

  • Texas Regional Operations Center
    5221 N. O'Connor Blvd.
    Suite 900
    Irving, TX 75039

    Toll Free Number: 877-496-1900
    Main Number: 214-496-1900
    Fax: 615-778-1068

Please include the following Mail Codes in delivery address to ensure accurate routing.
Correspondent Final Documents Delivery:
MC: 1700-30
Correspondent Collateral Delivery
MC:1700-60


NOTICE OF ERROR (NOE) or REQUEST FOR INFORMATION (RFI)

If you believe there is an error in the origination or servicing of your mortgage loan, or if you need additional information regarding the origination or servicing of your mortgage loan, you must send a written request to:

FRANKLIN AMERICAN MORTGAGE COMPANY
ATTN: COMPLIANCE DEPARTMENT - COMPLAINTS
6100 TOWER CIRCLE
SUITE 600
FRANKLIN, TN 37067

Written communications must include your name, mailing address, loan number, and sufficient information to inform us of your Notice of Error or Request for Information.